Frequently asked questions

Tecapy helps retailers create online storefronts, manage products and customer orders, and connect their catalogs to advertising platforms. Sellers can run their business online with or without a physical shop.

Tecapy is built for retailers with physical shops as well as remote and online-only sellers. You do not need a physical store to create a storefront and reach customers with Tecapy.

No. You can create a Tecapy store, upload your products, and personalize your storefront without an existing website.

Yes. Your store has a mytecapy.com address, and you can connect up to two custom domains. We recommend your main domain and its www counterpart.

Yes. You can create and switch between stores within your Tecapy seller account.

Customers can use Order Now to continue to checkout or WhatsApp when those options are enabled. You control checkout availability and payment methods in your store settings.

No. Customers can browse products and complete your store’s checkout without creating a Tecapy seller account.

Tecapy supports cash on delivery and connections to Stripe, Pesapal, Flutterwave, DPO, and Paystack. Online payments require your own gateway credentials and are subject to each provider’s availability and requirements.

Yes. You can enable delivery, in-store pickup, or both. Delivery settings include a default fee and optional fees for specific countries.

Your dashboard shows checkout orders and records when customers initiate product-related WhatsApp inquiries or calls through the storefront. An initiated inquiry or call does not confirm that a conversation or sale took place.

Managed Ads uses an advertising setup managed through Tecapy and a prepaid wallet. Independent Ads connects your own platform accounts and gives you authenticated product feeds for your catalogs.

Managed Ads currently supports Google. Independent integrations are available for Google, Meta, TikTok, X, Reddit, Pinterest, Snapchat, and Microsoft Advertising (Bing). Eligibility depends on the platform, your country, and your product categories.

For Independent Ads, you connect your own platform account. For Managed Ads, Tecapy provides the managed setup. Independent integrations require an active subscription for the selected platform.

No. Advertising spend is separate. Managed Ads charges a service fee of 20% of your ad spend. Independent integrations have separate subscriptions, and your advertising spend is paid through your own platform account.

Your wallet balance is held in USD. You enter a deposit in your store’s currency and check the exchange rate before paying through Flutterwave. At least $30 is required to provision a managed account, and the wallet must cover at least twice your daily budget when managing ads.

No. Advertising platforms have their own supported countries, product policies, and account requirements. Check your category and region’s eligibility before subscribing to an Independent integration. Ads Manager includes links to platform eligibility information.

No. Results depend on factors such as demand, competition, pricing, product quality, and your advertising budget. A new Google managed account may take up to five days to learn and optimize, during which sales may be limited.

Tecapy offers a 30-day trial with no credit card required. Your overview shows the time remaining, and Billing shows your store’s current license status and payment options.

Each Independent Ads platform integration costs US$60 per month. This subscription is separate from the advertising budget you spend on that platform.

The one-time Tecapy license fee is USD 300. The home page and your store’s Billing page show the equivalent in your local currency, and you can pay in your local currency. Check the amount shown before paying.

If you have not paid the one-time license fee when your 30-day trial ends, your storefront will stop appearing to the public. It will become publicly available again once you clear the fee.

Email info@tecapy.com or use the WhatsApp support button in your store overview. You can also use that button to request new features.